Amana® Owner Center

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Troubleshooter Refrigerators

Issue: My freezer has frost or ice buildup.

Small ice droplets on the freezer walls and back panel are normal, but if your refrigerator’s freezer is icing up, you can check for the following:

Make sure your freezer door is completely closed.

Frost is more likely to build up if the door is left open for a period of time. Check that it’s not blocked by something between the door gasket and cabinet.

Are you frequently opening your freezer door?

Opening the door frequently can let in humid air. Opening the door less often will help, but may not completely eliminate frost or ice in the freezer. During months of high humidity (especially if your home is not air-conditioned), it’s normal to see some frost and sweating on the interior walls or on food packages.

Make sure the air vents between the freezer and refrigerator compartments aren’t blocked.

Objects blocking the vents will cause a decrease in proper air circulation, which can cause temperature and moisture problems to occur. Move any items that could be blocking the vents (see diagram below).


Is there a heavy sheet of ice on the freezer’s back panel?

This is likely because of a defrosting problem. If ice buildup continues, you may need to contact a trained repair specialist.

Is there frost buildup around the ceiling or on the exterior door?

This is likely because of an air leak, which could be due to a gasket problem. The door gasket should seal all the way around on the door. Make sure nothing is keeping the gasket from being properly sealed.

If your refrigerator has an exterior ice dispenser, make sure the ice chute door is completely closed.

Check for and clear any ice that’s stuck in the delivery chute or blocking the ice chute door. NOTE: Use only a plastic utensil to remove ice. Do not use anything sharp since this may damage the ice chute.


Make sure the ice guide on the dispenser level is snapped into place on both sides of the lever.


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